Payment and Refund Policy

At SolarQueen.in, we strive to provide high-quality solar street lighting solutions while ensuring a smooth and transparent transaction process. Please read our Payment and Refund Policy carefully before making a purchase.

1. Payment Terms

• Accepted Payment Methods: We accept payments through online bank transfers, UPI, credit/debit cards, and other secure payment gateways.
• Order Confirmation: Orders will be processed only after successful payment confirmation. In case of payment failure, the order will not be placed.
• Taxes & Charges: All prices are inclusive of applicable taxes unless stated otherwise. Additional shipping or installation charges (if any) will be communicated during checkout.
• Payment Security: We use secure payment gateways to protect your transaction details. However, we are not responsible for any unauthorized transactions due to user negligence.

2. Order Cancellation Policy

• Before Shipment: If you wish to cancel your order before shipment, you must request cancellation within 24 hours of purchase. A cancellation fee may apply.
• After Shipment: Once the order has been shipped, cancellations will not be accepted.

3. Refund Policy

Refunds are applicable under the following conditions:

3.1 Eligible Refund Cases

• Defective or Damaged Product: If the product received is defective or damaged, customers must report the issue within 48 hours of delivery with valid proof (images/videos).
• Incorrect Product Delivered: If you receive a product that does not match your order, you must notify us within 48 hours for a replacement or refund.
• Failed Transactions: If your payment was deducted but the order was not confirmed, the amount will be refunded within 7-10 business days.

3.2 Non-Refundable Cases

• Change of mind or incorrect product selection by the customer.
• Products that have been installed, used, or tampered with.
• Delays due to unforeseen circumstances such as natural disasters or logistical challenges.
• Customized or specially ordered products.

4. Refund Process

• To initiate a refund, customers must contact us via [Insert Contact Email/Phone] with their order details.
• After verification, eligible refunds will be processed within 7-14 business days to the original payment method.
• For replacement requests, a new product will be dispatched after the return of the defective item.